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Visitor Survey Results

Posted in News on 06 Nov 2019

The Berkshire Record Office took part in the 2018 Survey of Visitors to UK Archives and surveyed its visitors between 9th October and 2nd November 2018. The survey is run by the National Surveys Groups of the Archives and Records Association in conjunction with the Chartered Institute of Public Finance and Accountancy.

These are the headline scores for the BRO:

  • Our service was rated 9.3 out of 10 for the archive overall
  • Our service was rated 9.6 out of 10 for the availability of staff
  • Our service was rated 9.7 out of 10 for the attitude of staff
  • Our service was rated 9.7 out of 10 for the quality and appropriateness of staff advice.

We would like to thank our staff for all their hard work in achieving these results as well as all our visitors for taking part in the survey.

If you would like to read the full digest of results, please click on the download below.

Visitor survey 2018 digest web version.pdf