We are asking you to pre-order anything you need at the time of booking so that we can have it ready for you when you visit. Please do look at our online catalogue to find the references of documents in advance.
If you can’t find the document you want then please describe it for us and Contact us. We will try and work it out.
Bookings must be made at least two working days in advance and sessions will only be made available two weeks in advance.
Please see our Planning a Visit Page for details on how to book.
Please do bear with us as we may be slower to respond due to reduced staff access.
Please do note that we cannot guarantee to accept document orders on the day of your visit.
Please remember to bring any papers and pencils that you need as we cannot provide these for you.
You will be asked to wear a face covering and to maintain social distancing in order to keep people safe from infection of COVID.
We ask that you are 'clean in' so you will be asked to wash your hands before you go into the searchroom.
You will be asked to sit at a specific desk and consult your items. Please leave them on your desk when you are finished with them.
You will be able to use catalogues and the library - use of shared items will be at your own risk.
You willl be able to use microfilm and fiche if you have booked to use them.
You will be able to make printouts if you have booked to use microfilm or fiche. However you will need to know how to use the machine as staff will not be able to assist. We will aim to clean machines between users, but use of shared items will be at your own risk.
You will not be able to order photocopies or printouts for collection on the day. Instead, you are welcome to use self-service photography for instant copies.
If you would like to have photocopies, you will need to complete a form to leave behind. This will be quarantined together with the items you would like copied. Copies will then be posted to you.
Contactless card payments are preferred, though you can make card payments if you don’t have a contactless card. Cash will be accepted if you have no other method of payment.
Please note that although a session is 3 hours, it is necessary to use part of this time for arrival and departure activities (for example to put your things away, use the facilities, make a payment etc.). Please bear this in mind as we have to close promptly at the end of each session in order to clean.
We recognise that visiting the socially-distanced Record Office will place many more restrictions on visitors than usual. We are sorry about this and hope you will be patient with us at this time.
Please see our 'When you arrive' page for more details on what to expect when you get here.
Please allow time before your session ends to pay for anything, use the facilities and collect your things. This has to be done one person at a time which takes time to complete.
Leaving before the session completely ends, will enable us to close promptly at 16:00 in order to put documents away and clean everything down.